We do our best to offer you the best quality products and first class customer service. Each product is produced and shipped to you based on your specifications when placing the order.
To ensure that you as the purchaser receive what you are requesting, PLEASE REVIEW AND DOUBLE CHECK the sizing chart for all items in your shopping chart prior to finalizing your payment.
Our policy lasts 31 days. If 31 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Return Adress:
Urslii
19749 Dearborn Street
Chatsworth, California 91311
SALE ITEMS (if applicable)
ALL SALE ITEMS ARE FINAL. Unfortunately, ALL SALE ITEMS CANNOT BE RETURNED, REFUNDED OR EXCHANGED.
SHIPPING
To return DEFECTIVE OR DAMAGED products, you should mail them to the address below:
Urslii
19749 Dearborn Street
Chatsworth, California 91311
YOU ARE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM(S). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.